GlassGalore logoGlassGalore710

Legal

Terms & conditions

Written in plain English so you know exactly where you stand. Last updated 28 October 2026.

Who we are

  • You are buying from GlassGalore710, Clifton Avenue, Monkstown, Co. Dublin, Ireland. Orders and questions: alexlee420420@gmail.com.
  • These terms apply to every order placed through this website, together with our shipping, returns and privacy pages.

Before you order

  • We sell accessories only. We don't supply tobacco, nicotine or any other substance, and our products must not be used with any controlled substance.
  • You must be 18 or over. We ask you to confirm this when you first visit, and we may refuse or cancel an order if we cannot be satisfied.
  • Every product is sold for tobacco and lawful herbal use only. Nothing here is intended for use with any controlled substance, and we do not sell for that purpose.
  • You are responsible for checking that the item you are buying is legal where you live and that it can be delivered there. We may cancel and refund an order if shipping it would break the law.

Prices and payment

  • All prices are in euro and include any VAT that applies. Postage is added at checkout and shown before you pay.
  • We don't run discount codes or promotional pricing, so the price you see is the price everyone pays.
  • Payment is taken by card through Stripe. Your card details go straight to Stripe — we never see or store them.
  • Checkout collects your name, delivery address, email and phone number so the parcel can be delivered and tracked.

Your order

  • Each piece is one of a kind unless the listing says otherwise, so an item can sell while you are in checkout. If that happens we cancel and refund you in full.
  • Your order is accepted when payment is taken. Photographs and descriptions show the actual item wherever the listing says so.
  • After payment we email you a confirmation setting out what you bought, what you paid for postage and how to cancel — keep it, it's your record of the contract.

Delivery

  • Everything ships tracked and discreetly from Dublin. Typical transit: Ireland 1–2 working days, United Kingdom 2–4, Europe 3–7, further afield longer.
  • Orders placed before 3pm, Monday to Friday, are dispatched the same day.
  • If we can't deliver within 30 days of your order, we'll tell you and you can cancel for a full refund.
  • Postage may be higher on larger, heavier or far-afield orders; where it is, we confirm the exact fee with you before you pay.

Cancelling your order

  • You have 14 days from the day you receive your item to change your mind, with no reason needed, and a further 14 days to send it back.
  • The cost of sending it back is yours unless the item is faulty or wrong. See our returns page for how to do it.
  • This does not affect your statutory rights.

Faulty goods

  • Under Irish consumer law (the Consumer Rights Act 2022) goods must match their description, be fit for purpose and be of satisfactory quality.
  • If something arrives damaged, faulty or not as described, email us with photos and we'll repair, replace or refund it. Glass that has been dropped, dropped on, or heated beyond what the listing states is not a fault.

Our liability

  • We make no health, medical or safety claims about any product beyond what a listing says, and nothing here is advice.
  • Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or anything else that cannot lawfully be limited.
  • We are not liable for loss or damage that was not caused by our breach, or for a delivery delay or refusal caused by a courier, customs authority or a rule where you live.

Other terms

  • Photographs, descriptions and page design on this site are ours; please don't copy them for your own selling.
  • If a court finds one of these terms unenforceable, the rest still stand.
  • These terms are governed by Irish law, and the courts of Ireland have jurisdiction. If you live elsewhere you keep any mandatory consumer protections of your own country.
  • We can update these terms; the version shown when you order is the one that applies to that order.

18+ only. GlassGalore sells accessories and related products only. Customers are responsible for complying with all applicable local laws. Product availability and shipping are subject to legal and carrier restrictions.